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Benchmarking: What Is Your Return on Investment?
What is the fundamental purpose of benchmarking, and what does it mean to your customers and your business? The Webster dictionary defines benchmarking as, “the study of a competitors product or...
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Competitive or Business Intelligence – What’s the Difference?
Competitive, or business intelligence – what is the difference, and what value does either deliver to our business? Both are an often misinterpreted and equally inadequately utilized business solution....
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Business Owners: Buy Your Staff iPADs!
The iPAD has proven to be one of the greatest innovations in technology we’ve seen over the course of the last two decades – it has transformed how we communicate, invest our spare time, and conduct...
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What Every Service Provider MUST Know
Regardless of your current company position, business focus,or market position, if asked the following question, how would your clients respond? How do you feel about our service performance? Are you...
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The Drive Towards Innovation
“Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.” - Steve Jobs Very accurate quote from the late Steve Jobs, who is...
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How to use Affirmation Principles in Strategic Planning
In today’s business climate, effective strategic planning is essential as businesses explore how to best allocate resources, penetrate new markets, sustain and improve business units—all while...
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Benchmarking for Excellence
To benchmark, or not to benchmark – is this the question? While some would argue that the practice of benchmarking is fundamentally flawed, others would claim that the effective use of benchmarking has...
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Scorecard vs Dashboard – What’s the Difference?
The performance scorecard is often confused with the dashboard. Admittedly, this brings many things to question … If scorecards are considered “balanced”, are dashboards then considered unbalanced? Is...
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